Shipping & Handling

Free Shipping is available for all orders via standard service to the contiguous United States.

Custom products can take between 5 to 7 business days to be fabricated and will ship after that. In-stock items normally leave our warehouse within 1-2 business days if product is in stock.

If your package does not arrive in the specified shipping time that you asked for, please contact UPS directly by calling 1 (800) 742-5877 and then contact us at 1 (866) 452-7707 to alert us of the issue.

We ship to the 48 contiguous United States, excluding Hawaii and Alaska. We are unable to ship to US Territories, international locations, and P.O. boxes at this time.

We currently use UPS as our main carrier. Occasionally, the weight of the product will require freight shipment and for that, we use a freight service.

Freight service is used for especially large or heavy orders. Your items are delivered via a truck to the curb at the end of your driveway. The item(s) will not be carried inside.

• This service does not include setup or assembly of items or removal of packaging materials.
• The delivery company will call you to schedule a delivery appointment. Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday through Friday and will be scheduled as a 4-hour window.
• Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.
• 100" is the maximum size to unload by lift gate from a freight truck. Any size larger than 100", it is your responsibility unload with a forklift or to have enough assistance available to help you.
• Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt.
• Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage please note refused due to damage on this receipt.
• A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt.
• If you live down a road or driveway that the delivery truck cannot access without causing damage to the truck we will be unable to complete delivery.

Local Pickup Details

You will receive an email notification when your item is ready for pick-up.

Pick up glass and mirror orders Monday through Friday, 8am to 3pm at the following location:

Dulles Glass and Mirror Manufacturing Facility
7610 Doane Dr.
Manassas, VA 20109

Please remember to pick up your item at Dulles Glass & Mirror before 30 days from the purchase date. After 30 days, Dulles Glass & Mirror will discard all remaining items, and no refunds will be issued.

Items up to 48" x 48" will be wrapped in brown paper. Sizes larger than 48" x 48" will not be packed or wrapped. Packing is available for extra charge and must be requested at the time of order.

We request that you have a suitable vehicle that is prepared to handle the materials to be picked up. We ask that you load materials into your vehicle yourself. Dulles Glass & Mirror or its agents cannot load your vehicle. During loading, Dulles Glass & Mirror or its agents will not be held liable for any damages to vehicle, personal items in the vehicle, or any bodily injuries that may occur during loading and transportation.