All custom-made products are final sale and cannot be returned. This is due to the customized nature of glass and mirror products. However, you may still file a return claim if a custom-made product arrives with damage. Please read the following terms thoroughly for your return claim.
All of Dulles Glass & Mirror's in-stock (readymade) glass and mirror products have a fourteen (14) day return policy on purchases -- where we will refund your order total. Products must be returned to us under these conditions:
In the event you believe you have received the wrong product, please verify the item number on the item(s) you've received compared to your order confirmation and/or invoice. If it does not match, we recommend you REFUSE the delivery and contact us immediately. You must return the product in its original packaging and you will be reimbursed for returned freight charges if the wrong product was shipped.
Please note: Refunds will not exceed the overall value of the product under any circumstances, including installation time, damage, or additional costs incurred. Refunds will be issued in the same method of payment as the original payment; i.e. if a purchase was made with a credit card, a refund will be issued to the original account.
If your order was delivered by freight and you would like us to arrange for a pickup of the merchandise you would like to return, please contact Customer Service at 1-866-452-7707, Monday through Friday from 8am to 5pm ET, and or 9am to 2:30pm on Saturdays. Return delivery fees may apply.