Questions? Call us at 1-866-452-7707

Order Status

If you placed your order on dullesglassandmirror.com, you can check order status by entering your order number in the fields below.

Order and Shipping Questions

When will I get my order?

Custom products can take between 5 to 7 business days to be fabricated and will ship after that. In-stock items are normally shipped within 1-2 business days.

What do I do if my package did not arrive on time?

If your package does not arrive in the specified shipping time that you asked for, please contact UPS directly by calling 1-800-PICK-UPS® (1-800-742-5877) and then contact our office to notify us of the problem.

Can I change or cancel my order?

Due to the custom nature of our business and to ensure that orders are shipped on time, once your order is submitted and approved we begin working on it immediately. For this reason, most orders cannot be cancelled once submitted. If any changes are necessary, please contact our office immediately at 1-866-GLASS-07 (1-866-452-7707). In most cases, changes cannot be made once an order has been submitted but we will do our best to accommodate your needs.

Order Status Descriptions

  • Demand Created – We've received your order and will begin processing soon.
  • In Fabrication – We're preparing your order for shipment.
  • Waiting Shipping - We're packing your order right now.
  • Order Completed – Your order has shipped. Please check your tracking number.

For more information on our shipping and order policies, please see our customer service page.