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Customer Service
Warranty & Returns
What is your return policy?
If your glass was damaged in shipment or did not arrive as ordered, we will gladly replace the piece. Due to the custom nature of our business, we cannot accept returns on glass that was received in good condition and as specified on your order form.
Is there a warranty on my glass?
Glass is insured to arrive safely to your door. Once it is received and signed for, we are not responsible for any damage. Please keep in mind that all of our products are very fragile in nature and should be handled with care. We cannot be responsible for damage caused by everyday use or by accidents beyond your control.
Order Cancellation
Can I cancel/modify my order/shipment?
Due to the custom nature of our business and to ensure that orders are shipped on time, once your order is submitted and approved we begin working on it immediately. For this reason, most orders cannot be cancelled once submitted. If any changes are necessary, please contact our office immediately. In most cases, changes cannot be made once an order has been submitted but we will do our best to accommodate your needs.
Shipping Policy
Who is the carrier you use?
We currently use UPS as our main carrier.
What do I do if my package did not arrive on time?
If your package does not arrive in the specified shipping time that you asked for, please contact UPS directly by calling 1-800-GO-UPS and then contact our office to notify us of the problem.
What do I do if my order was damaged in shipment?
Orders are guaranteed to arrive in good condition to your door. Before signing for your package, If damage is immediately noticeable, simply refuse the package and contact our office immediately. We will ship a replacement order out right away. If the package is left at your door or in another location and you were not required to sign for the package, please contact our office immediately upon noticing any damage.
Do you ship outside of US?
No. We are only able to ship within United States at this time.
Can I pick up my order from your location?
Yes. Pick ups are always free. Pick-up location:
Dulles Glass and Mirror Manufacturing Facility
9128 Euclid Ct.
Manassas, VA 20110
Product Information
What is your cutting tolerance?
The industry-wide accepted tolerance and our cutting tolerance is +/- 1/8".
What are your quality standards?
All glass contains various types of flaws or blemishes, which may be visible to the naked eye. This is unavoidable - even the finest raw materials contain minor flaws. The federal government mandates that no defects should be visible in the glass when it is viewed horizontally or vertically from 11 feet away under normal lighting. All of our glass meets these standards.
What are the size limitations?
The maximum size for our online store is 48" x 48". This is due to limitations on shipping process. For shipping on items larger than 48" x 48" please request a quote or contact our office for arrangements. However we can fabricate and install all sizes within our service area.