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Customer Service
Warranty & Returns
What is your return policy?
If your glass was damaged in shipment or did not arrive as ordered, we will gladly replace the piece. Due to the custom nature of our business, we cannot accept returns on glass that was received in good condition and as specified on your order form.
Is there a warranty on my glass?
Glass is insured to arrive safely to your door. Once it is received and signed for, we are not responsible for any damage. Please keep in mind that all of our products are very fragile in nature and should be handled with care. We cannot be responsible for damage caused by everyday use or by accidents beyond your control.
Order Cancellation
Can I cancel/modify my order/shipment?
Due to the custom nature of our business and to ensure that orders are shipped on time, once your order is submitted and approved we begin working on it immediately. For this reason, most orders cannot be cancelled once submitted. If any changes are necessary, please contact our office immediately. In most cases, changes cannot be made once an order has been submitted but we will do our best to accommodate your needs.
Shipping Policy
Who is the carrier you use?
We currently use FedEx as our main carrier.
What do I do if my package did not arrive on time?
If your package does not arrive in the specified shipping time that you asked for, please contact FedEx directly by calling 1.800.GoFedEx 1.800.463.3339 and then contact our office to notify us of the problem.
What do I do if my order was damaged in shipment?
Orders are guaranteed to arrive in good condition to your door. Before signing for your package, If damage is immediately noticeable, simply refuse the package and contact our office immediately. We will ship a replacement order out right away. If the package is left at your door or in another location and you were not required to sign for the package, please contact our office immediately upon noticing any damage.
Do you ship outside of US?
No. We are only able to ship within United States at this time.
Can I pick up my order from your location?
Yes. Pick ups are always free. Pick-up location:
Dulles Glass and Mirror Manufacturing Facility
9128 Euclid Ct.
Manassas, VA 20110
Availability and price
In the event a product or service is listed at an incorrect price due to typographical error, error in calculation of the price, wrong/false information received from the customer, or pricing information received from our suppliers, Dulles Glass and Mirror shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price.
Dulles Glass and Mirror shall have the right to limit the number of items purchased through our web site. Dulles Glass and Mirror shall have the right to refuse or cancel any order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Dulles Glass and Mirror will immediately issue a credit to your credit card account in the amount of the incorrect price.
Prices shown are the suggested retail prices. Independent distributors and other sales agents are free to price products as they see fit and may not conform to the listed prices. Price and availability information is subject to change without notice.
Product Information
What is your cutting tolerance?
The industry-wide accepted tolerance and our cutting tolerance is +/- 1/8".
What are your quality standards?
All glass contains various types of flaws or blemishes, which may be visible to the naked eye. This is unavoidable - even the finest raw materials contain minor flaws. The federal government mandates that no defects should be visible in the glass when it is viewed horizontally or vertically from 11 feet away under normal lighting. All of our glass meets these standards.
What are the size limitations?
The maximum size for our online store is 80" x 80". This is due to limitations on shipping process. For shipping on items larger than 80" x 80" please request a quote or contact our office for arrangements. However we can fabricate and install all sizes within our service area.