Powerful Customer Feedback

This is the kind of feedback that has to come straight from the customer’s mouth. Our customer Joe in Enfield, Connecticut shared this very inspired note with us, and we had to share!

Dear Mr. Flouhouse @ Dulles Glass and Mirror,

My name is Joe and I live in Enfield, Ct. I just received my shipment of two mirrors to replace the doors in my medicine cabinet. As a life-long airfreight crating and trucking owner/operator, I found the packaging of the product you sent me to be innovative, impressive and with a definite attention to detail that expresses to the customer that you believe that even a small order such as mine is a quality product worth protecting and that even the little ones get the same attention as the big boys. That, my friend, is a rare commodity in this economic environment. I can say with complete confidence that whoever designed your packaging process is an absolute asset to your company. Your company ‘gets it’.

Thank you for providing me with a quality website that was a breeze to navigate and for delivering a fragile, quality product intact and on-time. Job well done sir!

I will be happy to suggest your company to family, friends and associates whenever I can. I am very pleased and impressed. A task not easily accomplished with a guy that has seen way more than my share of shoddy, careless packaging and lousy customer service. Even your insert inviting comment, and proudly proclaiming your mission statement and the pride you take in your product…printed on a classy, eye-catching and durable plastic parchment is quite unique and attractive and sets your company apart from the others.

Thanks very much for a job well done!

Best Regards,
Joseph

^DGM